If you keep encountering an error during invoice submission please check the following as the system may have detected errors:

The Website URL is incorrect

Oftentimes the lack of "http://," "www," or ".com" will make submission impossible. Please make sure to double check the website URL to ensure accuracy.

Email address is incorrect or not recognizable

If an email is misspelled SWOOP can detect the error, even adding an extra blank space after the email confuses the system. If you are a 100% sure the email is correct the fault lies with us as the system may not recognize certain domains, especially outside the U.S. 

Please create a ticket and we will resolve ASAP