Our support staff may not be available to take calls, round the clock. And our customers would rather try to figure out solutions to their problems before contacting us in the first place.
With Freshdesk, we have set up an online support portal where users can come in and find useful information. Host the answers to the most tricky questions, let customers check the status of their enquiries and provide a community for them to discuss our programming. That way, even when we are away, individuals can find answers themselves whenever they need.